World Retail Banking Report 2018: Banks must respond to soaring customer expectations as non-traditional competition looms
Customers are increasingly open to non-FS and BigTech (1) alternatives; retail banks need to collaborate with the competition and personalize customer experience
PARIS, September 20, 2018 – In addition to traditional challenges, retail banks globally are now facing high-impact new forms of competition: the open banking ecosystem, emerging technologies, and soaring customer expectations. This is according to the (WRBR 2018) launched today from and .
